Fighting for Fair Wages in Kentucky, Florida & Arizona

Over 2,000 current and former GDIT call center workers have come forward since January to join us in calling on the U.S. Department of Labor to investigate wage theft at GDIT. As a result, in April we filed new complaints about misclassification and underpayment with the Labor Department for five additional GDIT call centers in Corbin and London, Kentucky; Tampa, Florida; Phoenix, Arizona; and Waco, Texas.

“I’m tired of just surviving, of making tough decisions like which bills to pay and which bills to delay,” said Roy Wingfield, an employee at the GDIT CMS call center in London, KY. “General Dynamics needs to stop underpaying us. I’d like not to live paycheck to paycheck.”

You can read the Washington Post article about our fight to get the better pay we deserve. The Lexington Herald Leader, the Tampa Bay Times, and the Arizona Republic also wrote articles about our complaints.

"Before we started organizing and coming forward about these issues of wage theft, GDIT made it seem like we were replaceable,” said Tatiana Baez who is a customer service agent from the Tampa call center. “I’m glad that we are standing together to make things better for my fellow agents who work so hard day in and day out."

“These complaints provide further evidence that thousands of workers at a majority of GDIT call centers across the nation are systemically underpaid,” said CWA President Chris Shelton. “That’s why we are calling on the Department of Labor to conduct an enterprise-wide investigation at GDIT.”

Our jobs at GDIT call centers are covered by the Service Contract Act (SCA), a federal law that sets prevailing wage standards for federally contracted service work. Our complaints show how GDIT misclassifies under the SCA to avoid paying us the wages our job duties merit. We’ve also filed complaints about underpayment at GDIT call centers in Hattiesburg, Mississippi; Bogalusa, Louisiana; Lawrence, Kansas; and Alexandria, Virginia.

These Labor Department complaints are just one way we are coming together to improve our working conditions. We are also uniting to form a union with the Communications Workers of America. With a union, we can negotiate for higher pay and ensure we are treated with the dignity and respect we deserve.