Resources

The Kalmanovitz Initiative for Labor and the Working Poor at Georgetown University conducted a study of the call center now operated by Maximus in Hattiesburg that found that better working conditions at the call center would benefit both call center employees and the broader community. According to the study, higher pay at the call center would spur growth in the Hattiesburg region by injecting an average of $9.7 million into the local economy annually, create 189 new jobs in the region, and reduce racial and gender income disparities in the region.
PDF iconStrengthening Families and the Hattiesburg Economy: The Impacts of Improved Pay for Federally Contracted Call Center Workers

CWA represents over 65,000 customer service professionals. When employees form a union, they can improve not only their wages, but their working conditions also. Learn about some of the improved working conditions that CWA members have won at call centers, such as fair monitoring and metrics, flexible scheduling, and work/family programs.
Promoting Good Working Conditions for Customer Service Workers 

Read the letter from Members of Congress to Health and Human Services and the Centers for Medicare and Medicaid Services.
PDF iconClick here to read the letter. 

Check out this inspiring video made by one of our coworkers in Hattiesburg, MS. Take a look and share it with your coworkers to inspire them to get involved!