Resources

CWA represents over 65,000 customer service professionals. When employees form a union, they can improve not only their wages, but their working conditions also. Learn about some of the improved working conditions that CWA members have won at call centers, such as fair monitoring and metrics, flexible scheduling, and work/family programs.  
Promoting Good Working Conditions for Customer Service Workers 

Read the letter from Members of Congress to Health and Human Services and the Centers for Medicare and Medicaid Services.
Click here to read the letter. 

Check out this inspiring video made by one of our coworkers in Hattiesburg, MS. Take a look and share it with your coworkers to inspire them to get involved!